Shipping policy

SHIPPING AT A GLANCE

Shipping cost Free tracked shipping on all orders
Processing time (ready-made kits) 1–3 business days
Processing time (custom kits from your photo) 5–7 business days after you upload your photo
Transit time USA 5–10 business days
Transit time Canada, UK, Europe, Australia 5–13 business days
Tracking Tracking number by email once your order ships

Business days are Monday to Friday, excluding holidays.

SHIPPING POLICY – THE DETAILS

How your order travels

  • Every order ships free of charge and with tracking. As soon as your package leaves us, we email you the tracking number.
  • Ready-made kits leave us within 1–3 business days. Custom kits are designed individually from your photo, so they need 5–7 business days after your upload before they are sent, plus the transit time shown above.
  • If you order several items, they may arrive in separate packages.

Delivery times

  • The transit times above are typical times, not a guarantee. Once we hand your package to the carrier, the carrier – and for international orders the customs office – decides how quickly it moves. Paint is a liquid, so customs sometimes checks our parcels more closely, which can add a few days.
  • Carriers usually do not scan on weekends and public holidays, so your tracking may not change on those days.
  • For destinations outside the USA, Canada, the UK, Europe and Australia we cannot give a reliable estimate, because the local postal service takes over the last part of the journey. Write to anna@miicreative.com and we will tell you what we know.

Christmas and other holidays

  • For custom kits ordered after November 10 we cannot promise delivery before Christmas.
  • During the holiday season a custom kit can take 6–9 weeks from order to delivery.

Your shipping address

  • Please double-check your address at checkout. We cannot take responsibility for a package that was sent to an address entered incorrectly.
  • You can change the address as long as you have not uploaded your photo. After the upload your kit goes into production with the address on the order.
  • If the carrier delivers to a different address than the one on your order, please contact the carrier first – we are happy to help you with the order details.

Lost and stolen packages

  • If your tracking shows no update for 60 days and the carrier confirms that the package is lost, we send you a new kit free of charge.
  • We cannot replace a package that the tracking shows as delivered and that was stolen afterwards.

Packages that come back to us

  • If a package is returned to us – for example because of an incomplete address, because it was not collected from the post office or parcel locker, or because import fees were not paid – we charge 15 USD for every new shipment.

Customs, duties and taxes

  • Import duties, taxes and customs fees are not included in our prices. They are set by the destination country and paid by the recipient.

Damaged on arrival

  • If your kit arrives damaged, please take a photo and send it to anna@miicreative.com within 24 hours after the tracking shows “Delivered”. We then send you a replacement.