FAQ

QUESTIONS & ANSWERS

Who do I contact with questions?

Phone:

+1-929-207-4707

Email: anna@miicreative.com

We try to answer email all inquiries within 24h on business days.

When will you process my order?

In most cases we ship within 3-7 days after your purchase (this is the production time).

When will I receive my order?

First of all thank you for your order! Each order is unique, as a result the processing time depends on several things; the type of order, when you placed it, country and more. Keep in mind that once order is made you cannot make any changes.

However, here’s what you usually can expect from shipping after your order got processed. (more details in our shipping policy):

UK 7-19 Business Days

EU 7-19 Business Days

US 5-19 Business Days

South America 10-15 Business Days estimate

Asia 10-19 Business Days estimate

Africa 10-19 Business Days estimate

South-Africa 15-40 Business Days

Australia & New Zealand 10-19 Business Days estimate

*we can't guarantee shipping times because we depend on our shipping partner. The above listed shipping times are avg. shipping times calculated on shipping speed with our shipping carriers in the past.

Can I return my product?

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will not apply for our customized painting kits.

What if I receive a defective product?

Don't worry - if a product received has manufacturing defects, please send us photos of the defect, your order number and your name to anna@miicreative.com. If the case is deemed valid, we will cover related costs to deliver a replacement. Please be aware to send a photo of the damage within 24 hours after delivery to the Mailaddress above, otherwise we can't accept the refund.

What forms of payment are accepted?

Mainly we accept PayPal and the following Credit Cards: Visa, Mastercard and American Express.

Until when do I need to order?

Please note: In order to maintain our high standards, we cannot guarantee Christmas delivery for custom painting orders placed after November 10. This does not mean, however, that delivery by Christmas is not possible for orders placed after that date - we just can't guarantee it.

This information is for the USA, Australia and Europe. All other countries cannot be guaranteed as we rely on local postal service providers.